Notice] Important Windows 10 Update Message

    Hello all,

    At this time, we recommend against installing Windows 10 as there may be unforeseen issues which could prevent you from playing Mabinogi.

    We have already begun extensive compatibility testing and are working diligently with our development team to introduce an update for the game that works with Windows 10. However, as with any new major software update, it may not be fully supported for at least a few weeks. If you do choose to upgrade to Windows 10, please be aware that intermittent problems may occur, including your game ceasing to launch or function properly.

    If you run into an issue with Windows 10, please submit a ticket at https://support-mabinogi.nexon.net/hc/en-us and provide the following information under the Technical Support form selection:

    • Date of the incident:
    • Error code:
    • Operating System:
    • Screenshot:

    Also, we would recommend that you attach a dxdiag report to your Customer Support ticket, as that would provide more detailed information to help us diagnose the issue. However, please do NOT post your dxdiag report in the forums, only in your Customer Support ticket.

    To create a dxdiag report
    1. Click the Windows logo on your Task Bar.
    2. Type “dxdiag” (without quotes) within the text bar at the bottom, and hit "Enter" to open dxdiag.exe
    3. Click on “Save All Information…” and save the file to your computer.
    4. Click the “Exit” button to quit.

    We will provide updates as they come along, and thank you for your understanding.

    http://mabinogi.nexon.net/News/All/1/00Ifc
    -----------
    Am I the only one who finds it cute they're pretending they're actually the ones who would be doing anything with this info?
    This article was originally published in forum thread: Notice] Important Windows 10 Update Message started by Eos View original post
    Comments 17 Comments
    1. Konrad's Avatar
      So... Anyone wants to volunteer to check how does it (not) work?
    1. Kingofrunes's Avatar
      Quote Originally Posted by Qnjo View Post
      So... Anyone wants to volunteer to check how does it (not) work?
      Assuming it's been the same thing it's always been. Client.exe doesn't properly close, you have to crash an existing Nexon game to get it to work. Hackshield is also an issue.

      If you can bypass hackshield, you should be able to play. So basically modders should in theory have no issues.
    1. Osayidan's Avatar
      I suspect they're going to have to work pretty fast (them being the Koreans because we all know NA isn't allowed to sneeze without asking them first), because anyone with a valid windows 7 or 8.x is being prompted to upgrade starting today and for the next few weeks.

      Not only nexon but any developers for games that use crappy things like hackshield or whatever other ones are out there. Windows 10 plays pretty nicely with most legit apps, but these game protection apps are basically malware.
    1. Kingofrunes's Avatar
      My computer has not given me the prompt :(

      Makes me sad, also hackshield/gameguard are all abominations that should be destroyed. All it does is give game developers a poor flipping excuse to be shitty coders. It's a problem I see a lot with Asian games. Games like GW2, WoW, and Runescape don't have these kinds of problems.

      It's things like this that make me extremely jaded about Asian MMO's in general.
    1. Osayidan's Avatar
      Both my PC and laptop have had this little icon for at least a month now, if not longer:



      You got it after doing certain windows updates if your windows is eligible for a free upgrade.
      When it's your turn/files downloaded or however it is microsoft is rolling out the update it'll notify you you're good to go and offer you the upgrade.
    1. Kingofrunes's Avatar
      Quote Originally Posted by Osayidan View Post
      Both my PC and laptop have had this little icon for at least a month now, if not longer:



      You got it after doing certain windows updates if your windows is eligible for a free upgrade.
      When it's your turn/files downloaded or however it is microsoft is rolling out the update it'll notify you you're good to go and offer you the upgrade.
      Maybe I'll check when I get home and see if I have everything up to date just to double check. However, I have to concern myself over the KR Test Client working and KR Live client working for Mabinogi. In addition to the NA one, before I could switch.

      I wouldn't be much help to the KR Test Crew if I couldn't play KR Mabinogi due to upgrading to Windows 10 now would I?
    1. Osayidan's Avatar
      If anything KR mabi will probably work first since they're the ones who have to make it work.
    1. Kingofrunes's Avatar
      Quote Originally Posted by Osayidan View Post
      If anything KR mabi will probably work first since they're the ones who have to make it work.
      I'll wait until they get an official notice up on that naturally though before I make the jump.

      Actually speaking of KR and Windows 10, just checked their site and I see a couple. Nothing related to their game, everything to do with the Windows 10 EDGE problems. Great prioritization KR, just wonderful.

      This sounds promising already *rolls eyes*

      http://mabinogi.nexon.com/C3/News/No...ReadSn=4883936
      http://mabinogi.nexon.com/C3/News/No...ReadSn=4883934
    1. Konrad's Avatar
      It's possible to restore your previous OS after upgrading to Windows 10 within one month if there are any problems. I'd try myself but that would require installing ~100 optional updates I've skipped and that's not happening anytime soon.
    1. Kingofrunes's Avatar
      There is one other thing I should point out.

      KR uses a completely different version of hackshield than what NA uses. So the issues NA is having may actually be unique to NA surprisingly.

      For example, I have to temp turn off my anti virus realtime protection when I boot up KR Mabinogi otherwise it cock blocks KR's hackshield. I don't have to do that for NA as it doesn't try and cock block it for some reason.

      *shrug*

      Update: Anyways it looks like I can upgrade to Windows 10. I almost want to say fuck it and try it.

      Update 2: ""Although we have been preparing for Windows 10,
      there is an error with Hackshield under 32bit environment.

      We're working on it."

      That's the notice on KR's page that I saw.
    1. sans's Avatar
      What does Mabi even do during the Window update procedures during maintenance? Also, this probably sounds silly but what kind of computers do Koreans use? The same ones as us?
    1. Eos's Avatar
      Quote Originally Posted by Darkboy132 View Post
      What does Mabi even do during the Window update procedures during maintenance?
      They're installing Windows Update Patches and rebooting the servers.
      They're using a Windows OS just like us, but on moderately better hardware and the Server rather than Workstation versions.

      Because of the size of their databases and the sheer number of servers involved it takes longer than you'd think.
      They'll also do various maintenance tasks on the servers during this period, such as defragging the databases / rebuilding indexes and any related tasks they feel need to be happening.
    1. Ghostmonkey's Avatar
      got the fix, everyone keeps saying it's the smart filter that keeps disrupting hackshield.

      opening up edge browser >
      settings in the top right corner >
      scroll down to advanced settings >
      scroll down to smartscreen filter and toggle off.

      mabi works for me, but recommended to turn back on the smartfilter during or after gameplay.

    1. Kingofrunes's Avatar
      That's a really odd thing to be throwing off hackshield but good to know all the same. Very interesting.
    1. Code2008's Avatar
      There's a rumor saying that Hackshield is being discontinued at the end of this year. If it's true, there won't be a fix until KR gets a new anti-cheating tool.
    1. Raineleiel's Avatar
      There is a simple way to run Mabinogi on win10. Here's what i do:

      1. Start Vindictus, Maple Story or another Nexon game that uses hackshield. (I use Vindictus for this little trick, so i'll use that game in my explanation)

      2. Right before the game start, a window with the word VINDICTUS will appear. (The window should pop up after the hackshield thingy) When that happen, open the task manager and close vindictus.

      3. Start Mabinogi right after closing Vindictus and enjoy the game! ^.^

      My little brother found this neat trick. His explanation was "By starting Vindictus, the hackshield for Vindictus will also start and that'll make the other game (in this case Mabinogi) think that the hackshield is already there and it won't have to start the hackshield again." or something like that.

      I have no idea if it'll work for everyone but it works perfectly for me.
    1. Homin's Avatar
      If that the case, wouldn't that mean you can use Vindictus's HShield in place of Mabinogi one? I mean just copy whole folder of Vindictus HShield to Mabinogi or just some files that interfere with Windows 10. I think that would be a very good work around too (If it success though).

      For me I still use Windows 8, and have no intention to upgraded to Windows 10 (one of the reason is my internet is very slow). So I can't say for sure it'll work but maybe someone can try it.

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