Lost an item from a crash? Here's how to get it replaced.

[Nyo]

Go to http://support.nexon.net/ics/support/ticketNew.asp and log in.

Fill out the form like this:


For each line, fill in the appropriate information.

Character Name:
Server and Channel:
Which Character/Pet had the item(s):
Lost item names:
Date and Time the issue occurred:

Once a GM has responded to your ticket and checked that you have indeed lost your item, you will receive a stock version in your mailbox.

[Sleeperdial]

Yea, @$%#ing right.......

[Murasaki]

Yea, @$%#ing right.......

Except that I've actually gotten the one item I lost in a crash by doing this. owo

[Sunureu13]

I've gotten back several items lost due to glitches/crashes. gtfo sleeper.

[Wing]

Yup you get your stuff back. Last time i lost 20dye amps from trading someone and guess what i got back? 20ugly colored fixed dyes. All orange/purple/brown

[Kyubey]

i lost a google cap and my school uni before on a crash. Got it back by filling that form so it works

[Wing]

Yup you get your stuff back. Last time i lost 20dye amps from trading someone and guess what i got back? 20ugly colored fixed dyes. All orange/purple/brown

Also the fact that i bought a wooden needle ES*crash* and i get a enchant scroll with no enchants on it whatsoever.
I love nexon

[╔╦╗╒╕║╒╕]

Also the fact that i bought a wooden needle ES*crash* and i get a enchant scroll with no enchants on it whatsoever.
I love nexon

epic. Yeah I lost a lilly accessory. Why even file a ticket.... I can get an accessory for 5k, that's all I'm going to get back :/ most true valuables are enchants/enchanted items and they don't return that.

[radionoise]

epic. Yeah I lost a lilly accessory. Why even file a ticket.... I can get an accessory for 5k, that's all I'm going to get back :/ most true valuables are enchants/enchanted items and they don't return that.

I lost two Lilly accessories once... They didn't even bother to mail regular accessories :I

[Chihaya]

epic. Yeah I lost a lilly accessory. Why even file a ticket.... I can get an accessory for 5k, that's all I'm going to get back :/ most true valuables are enchants/enchanted items and they don't return that.

That and colors =/