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Thread: client.exe caused an EXCEPTION_ACCESS_VIOLATION and Other Problems

  1. #1
    The Wandering Alchemist

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    client.exe caused an EXCEPTION_ACCESS_VIOLATION and Other Problems

    As you know, the Mabinogi client has some weird errors in it that some people try to fix on their own and some others learn to deal with it. The below are some tips on how to go past some of these problems, do note the below solutions do not require any modifications at all. Some of these are tested myself and some are solutions I gathered by others, I am not a very savy tech person, so I cannot really explain how most of these problems occur or solved, but I will try my best. These may or may not work with you but you almost have nothing to lose.




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    Case 1: client.exe caused an EXCEPTION_ACCESS_VIOLATION
    in module Pleione.dll at 0023:63B5655F, pleione::LoadPleioneWorldLibrary()+0xfc186
    ----------------------------


    This problem occurred more recently with the g15 update. It does not appear as a hackshield error but rather a small window will appear that says that the Mabinogi client needs to be shut down and will copy the error on your clipboard as well as open up Nexon's website.

    If you paste the error, you will see that the problem is with module Pleione.dll because the Pleione engine is either slow to respond or not responding at all which causes the client to panic. The most common form of it is talking to an npc (even spirit weapons) or even completing a quest then having an error. Even as simple as switching to heavy maps such as Tara or Tailleann can cause this.

    The solution? Keep your inventory close when talking to said npc, completing quest, or loading maps. For some reason keeping your inventory open during such transitions causes the client to freak out. Though I do not know the exact problem, people who do this have not experience any major crash of the client after this solution.




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    Case 2: Walking underneath Tara, Taillteann, or Belvast
    ----------------------------


    This problem occurs when one loads the map and finds themselves to be underneath Tara or any city in Erinn. One can summon pets, however most pets summon above you. This also becomes a problem when you want to enter a door, leave a map, or communicate with an npc. Switching channels may not necessarily fix it 100% of the time.

    The solution? Use a goddess wing, it will reset your position back properly above the map without the need to use continental warp.



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    Case 3: Crashing when Entering Erinn after Changing Hotkeys
    ----------------------------


    This problem occurs when one changes the hotkeys, logs out, then when tries to log in, they get to the loading screen only to be forced out. However they can go to the soul stream and talk to Nao, but when they enter the game world, they get forced out. This problem is because the hotkey isn't properly insync with the server, so when one enters the world, the client and server has two different information and disconnects. One can go to the soul stream because no hotkey is being shown.

    The solution? Oddly, going to an alt and changing their hotkeys by adding in shortcuts to the action menu then logging back into the main character fixes it. Though this solution has worked with others and some not.



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    Case 4: Cannot Move After Setting Up a Campfire
    ----------------------------


    This problem occurs when one makes a campfire and can no longer move. They can click on the ground and do a glitchy move animation but cannot take a step at all. This becomes a problem, especially if one tries to summon a pet and tries to mount it and cannot.

    The solution? Use goddess wing to fix your problem by teleporting or using continental warp. Going to Avon and Homestead has fix this problem but it isn't 100% fool proof unlike the goddess or continental warp.



    ---



    ----------------------------
    Case 5: Experience of Monsters Isn't Correct
    ----------------------------

    The problem of fighting monsters, whether in the field or not, is not giving the correct exp. This can be observed for some people who often hunt.

    The solution? Check to see if you're in a party or whether or not your Mabinogi Premium Service is happening and whether the monster you were hunting happened during an exp event and expected their exp to be higher, despite the event not going on.



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    ----------------------------
    Case 6: Guild Hall is Not Allowing One to Leave
    ----------------------------

    This problem occurs when one uses the guild stone to teleport to the guild hall, only to find out the door in the guild hall isn't active, so they cannot go to Tara Castle.

    The solution: Change channels, you will be outside the guild hall and into Tara Castle.


    ---


    ----------------------------
    Case 7: Monster is Stuck Behind the Wall
    ----------------------------

    The problem occurs when one uses a knockback skill to knock a monster and the desync with the client occurs. The monster isn't necessarily stuck in the wall, however one cannot manually target them, but the monster can hit them and knock them back when they resync back into position.

    The solution: Go to Normal Mode, then combat mode, then attack the monster or use windmill.



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    ----------------------------
    Case 8: I Cannot Use the Mana Tunnel/Moon Gate or Enter Buildings!
    ----------------------------

    This occurs when one temporarily minimizes the client when a change occurs (such as moongates turning on) or experiencing great lag.

    The solution? Hold down CTRL and click the name of the object or building. It will allow you to go inside, despite not being able to traditionally click it.


    ----


    ----------------------------
    Case 9: Blackout Character (simple)
    ----------------------------

    When one logs in randomly, their character is blocked out and cannot enter. This is often seen as a black robe or black colored character in general. This is because your character data doesn't match with the server, either because the server didn't properly save it last time or you were forced offline by a channel crash without saving.

    The solution: Clear your cache in your Mabinogi folder to reallow your client to redownload your character data from the server. However this is not a solution to Blackout characters from malicious 3rd party programming.



    ---



    That's all for now. I hope some of these solutions do help people in the end and hope it does work for them.


    Thanks~
    Last edited by Kenero; 01-24-2012 at 06:07 PM.
    Kenero of Mari Server.

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    "Cynicism masquerades as wisdom, but it is the farthest thing from it. Because cynics don’t learn anything. Because cynicism is a self-imposed blindness, a rejection of the world because we are afraid it will hurt us or disappoint us." - Stephen Colbert

  2. #2
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    Move to Ferghus' Repair Shop, since it's a guide on fixing errors that occur in game.

  3. #3
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    Thank you for the info ken! :)
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  4. #4
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    This is a good list, thank you. :D

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