Nexon support failures.

[Nobelium]

Has anyone else gotten this crappy message?

***Please note that this is an auto-generated message from Nexon Support. Please do not reply to this message as it will not be seen by Nexon Support Staff***
Thank you for contacting Nexon’s Customer Support team.
The support methods that we are providing will be changing and will continue to evolve as we continue to observe various ways to bring you the best support possible.
You are receiving this message because you have selected “Bug/Glitch” as a sub-category for your ticket. A great deal of time has passed since this ticket was opened we believe that this issue should no longer be present in the game as it has gone through many iterations and patches. As a result, we will be closing this ticket. Please keep in mind that we would not normally do this type of action, but we made this crucial decision in order to better support our players in the coming months with all of the new content and events we have in store.
If, after this, you are still experiencing this issue or have a concern that still needs to be addressed, we urge you to visit the forums page under the “Community” tab on our main website at http://mabinogi.nexon.net/.
Your understanding and patience is deeply appreciated in this matter.
- Mabinogi Support Team

So I got this response to a ticket that I wrote a few months ago...I'm heavily pissed.

[Hiccup]

A great deal of time has passed since this ticket was opened we believe that this issue should no longer be present in the game as it has gone through many iterations and patches.

ARE THEY FOR REAL!?

[Kyubey]

I got it because some items a server crash ate, patched server crashing my ass they patched that >>

[ZXHiryu]

"still waiting on a response for being hacked 8 months ago"

[IceBlade]

I got the same message and my ticket is only 2 weeks old.......

[Aubog007]

They closed all of my mabinogi related tickets but left my maplestory ones open.

[Loopulse]

"still waiting on a response for being hacked 8 months ago"

Please restart your computer and attempt to play again.

[Oizen]

I have a ticket submitted from a year and a half ago, and my email is filled with those useless notfication emails.

[Kingofrunes]

I gave up on my lost items. Too much time has gone by, enough time where I could easily have reobtained said lost items several times over by now.

In fact, let me save Nexon the trouble by manually closing all my useless tickets that will never get replies.

 Spoiler:

Back
Ticket Summary
Ticket #: 19000-1005262
Email Notification: Yes
Status: Auto Closed
Date Created: 12/23/2011 7:06 AM PDT
Last Updated: 8/7/2012 8:40 PM PDT

Ticket Description
Game Selection: Mabinogi
Category: Game Related
Sub-Category: Bug/Glitch
Bug/Glitch Details: Other
Summary: Lost Items due to Crash
Details: I previously submitted a ticket, only to have it closed without it even being read properly so I'll try this again.

Back in August 8,2011 around 9:30am EST, the Mabi servers crashed causing me to lose the following items with the following details:

Details: Character Name: kingofrunes
Lost Items: Summer Knit Cap, Cores' Thief Suit (M),Cores' Boots (M). I know you can't send them in the color they were in but they were a neon green color.
Server and Channel: Mari, Channel 2
Which Character/Pet had the item(s): kingofrunes had it on him. I don't think I had transferred it to any pets. Mysterio, clothholder, Carpetking, Blazingking might have had it on them at some point.
Date and Time the issue occurred: 8/08/11 9:30am EST (not sure when mabi crashed precisely)
Occurrence: While in game

Please take the time to properly read this and look into this matter.

Thank you.
Attachment:


Actions
This ticket has been closed, and you will not be able to add additional information. If you need to provide additional information regarding your issue, please submit a new ticket.

History
Date Created Actions Contact Name Comment
8/7/2012 8:40 PM PDT System Ran Alert: MB Bug/Glitch - Old.
Assigned to Queue: System Closed.
6/1/2012 5:35 AM PDT Follow Up System Ran Alert: Notice Sent.
5/25/2012 5:33 AM PDT Follow Up System Ran Alert: Notice Sent.
5/18/2012 5:33 AM PDT Follow Up System Ran Alert: Notice Sent.
5/11/2012 5:33 AM PDT Follow Up System Ran Alert: Notice Sent.
5/4/2012 5:33 AM PDT Follow Up System Ran Alert: Notice Sent.
4/27/2012 5:30 AM PDT Follow Up System Ran Alert: Notice Sent.
4/20/2012 5:30 AM PDT Follow Up System Ran Alert: Notice Sent.
4/13/2012 5:30 AM PDT Follow Up System Ran Alert: Notice Sent.
4/6/2012 5:27 AM PDT Follow Up System Ran Alert: Notice Sent.
3/30/2012 5:27 AM PDT Follow Up System Ran Alert: Notice Sent.
3/23/2012 5:27 AM PDT Follow Up System Ran Alert: Notice Sent.
3/16/2012 5:27 AM PDT Follow Up System Ran Alert: Notice Sent.
3/9/2012 7:24 AM PDT Follow Up System Ran Alert: Notice Sent.
3/2/2012 7:21 AM PDT Follow Up System Ran Alert: Notice Sent.
2/24/2012 7:18 AM PDT Follow Up System Ran Alert: Notice Sent.
2/17/2012 7:18 AM PDT Follow Up System Ran Alert: Notice Sent.
2/10/2012 7:15 AM PDT Follow Up System Ran Alert: Notice Sent.
2/3/2012 7:15 AM PDT Follow Up System Ran Alert: Notice Sent.
1/27/2012 7:12 AM PDT Follow Up System Ran Alert: Notice Sent.
1/20/2012 7:12 AM PDT Follow Up System Ran Alert: Notice Sent.
1/13/2012 7:12 AM PDT Follow Up System Ran Alert: Notice Sent.
1/6/2012 7:08 AM PDT Follow Up System Ran Alert: Notice Sent.
12/30/2011 7:07 AM PDT Follow Up System Ran Alert: Notice Sent.
12/24/2011 7:12 AM PDT Follow Up System Ran Alert: Email Notification Sent.

Ya, fuck it.

I guess this means we should try other categories? It's kind of bad when ticket alerts get sent for that long and nothing happens.

[Aubog007]

Should see the tickets i have that are >1-2 years old.

Those will make you cringe.