Their last message and "compensation" sealed the deal.
They couldn't get the Akule's Eagle Mask right and they claim they can't restore enchantments or reforges. The GM assigned to it is bloody lazy as I know GMs that went through much more effort to restore peoples items.
Done with 8 years of their bullshit. I gave them 2 tries to make things right and they failed. Fuck Nexon and fuck every game they've done. Nope, no more.