Lost item form

• Sayoko wrote on 2010-04-28 21:29
  When you lose an item due to a server crash, submit the ticket to nexon in the bolded format below to get your unenchanted items back asap. Note that it has to be EXACTLY THIS FORMAT or nexon will ignore it and tell u to resubmit.
  
  I wrote it like this orignally:
  
  lost 100 snow golem crystals
  
  Item(s) Lost:
  Details: Ch 1 Ruairi server just crashed at around 2:00 am EST, 11 pm pst.
  
  Char name: Sayoko47, items on summoned pet, Hopefully
  Server: Ruairi
  Items Lost-approx 100 snow golem crystals
  
  Nexon didn't accept it and told me to resubmit in this format:
  
  "We're really sorry to hear that this issue has occurred. We will do our best to investigate the issue, however, we need you to provide this information in this specific format.
  
  Character Name:
  Server and Channel:
  Which Character/Pet had the item(s):
  Lost item names:
  Date and Time the issue occurred:
  
  Please comment on this ticket and provide us the information we need to enable use to investigate this issue further."
• bebepanales wrote on 2010-04-28 21:34
  ur ticket looks like it was following that format :o
• Sayoko wrote on 2010-04-28 21:35
  It's similar but it has to be EXACTLY the same, order and all. You can't give the items lost first and then the character name. It has to be Character name, then server and ch, etc
• Osayidan wrote on 2010-04-28 21:37
  Just resend it to them in that format. If they still don't like it --> BBB.
• Codee wrote on 2010-04-28 21:40
  D: wow... Thats just sad. Hopefully you get your snow golem crystals back.
• Chiri wrote on 2010-04-28 21:45
  Very helpful ^^ I'll use this if I lose an item in rollback [but meep, no more enchants is pretty sad]
• Cookies wrote on 2010-04-28 21:49
  inb4
  
  

  We are really sorry this issue has occurred. Unfortunately, after an extensive investigation we were unable to verify the loss of the items. While we try our best to assist with each and every issue our players experience, we regret to inform you that we are unable to assist in the restoration of your items.
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  GM Irosage
  Nexon America, Inc.

• Drago wrote on 2010-04-29 12:06
  Two of my guildies lost stuff too we were all in fiodh one of em lost 2 5/5 upgraded broads and the other a gacha hetero and I didnt lose anything so they got a bit mad at me >.>
• Yogurticecream wrote on 2010-04-29 14:55
  GMs are being lazy with formats and everything.
  Seriously why not (they) state that in the first place on the form? It saves time.
• Iyasenu wrote on 2010-04-29 15:03
  how is the item loss recovery for the CN mabi, yogurt? :O
  i'm glad i didn't lose anything :<
• Yogurticecream wrote on 2010-04-29 15:11

  Quote from Iyasenu;22188:

  how is the item loss recovery for the CN mabi, yogurt? :O
  i'm glad i didn't lose anything :<

  
  I don't hear anything about item loss recovery over here.
  I can't be bothered to look through their ticket system, the last time I did that it was quite confusing...
  Plus I have a little bit of problem with login so I can't really use it.
• Iyasenu wrote on 2010-04-29 15:33
  xD darn, but i bet it's better than the one we have here.
  but that's just an assumption :p
• Byte wrote on 2010-04-29 16:59
  They'll say you dropped the items... -.-
  
  Happened to me TWICE.
• Chiri wrote on 2010-04-29 17:02
  My brother lost his starlight in the Tarlach rollback a few days ago. It'll be disappointing even if he does get it back, because it won't be dyed the right colors
  [ red, red, black]
• Yogurticecream wrote on 2010-04-29 17:03

  Quote from Iyasenu;22203:

  xD darn, but i bet it's better than the one we have here.
  but that's just an assumption :p

  
  I doubt it, the player base here is much larger than NA. Imagine the amount of tickets they'd get every day (including the spam type).