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GSDAkatsuki wrote on 2010-12-28 08:37
I logged in today and My Evie was gone. That and around 21k NX + time down the drain. I sent a ticket in but don't know what else to do. I'm really hoping Nexon can fix this but I'm doubting considering it is Nexon.
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Ruquion wrote on 2010-12-28 09:24
I doubt we'd be able to help much, TBH
Does anyone else know your password?
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GSDAkatsuki wrote on 2010-12-28 09:29
I never share any personal login information of any kind to anyone. I also do not download 3rd party programs.
(edit) anybody have experience with Nexon before? How long does it take for them to respond? I heard weeks to a month.
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GregHouse wrote on 2010-12-28 17:43
Greetings XXX,
****Please note that this is an auto-generated message from Nexon Support based on your service ticket. If you are reading this message in your email, please understand that any replies to this email will not be seen by the Nexon Support Staff. If you would like to provide additional information please add a comment to your ticket.****
Thank you for your continued patience while your issue is investigated. Rest assured that we have not forgotten you!
This ticket will remain open and updates will be provided as we get them.
Sincerely,
Nexon Support Team
Ticket Information:
Ticket #: 1XXXXXXX-XXXXXXXX
Date Created: 8/4/2010 10:15:14 PM ET
Im not trying to be mean or anything, but i dont get a response yet... i got nx hacked out of my account..
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Skye wrote on 2010-12-28 18:18
Hopefully since it's the Vindi part of the team, they'll be more responsive. They seem to care more than the Mabi part of Nexon NA. :/
I hope you get her back. :(
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Kazuni wrote on 2010-12-28 18:49
I got NX hacked out of my accounts, and I also got my account hacked 8 months later, and throughout the whole thing they refused to let me change my email.
It's been, what, 5 months since I got hacked and sent in tickets and tickets now?
Nothing.
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GSDAkatsuki wrote on 2010-12-28 19:27
Yeah that's what I generally expected a company like Nexon to do. It's not like they are Valve or something. *Sighs* seems like I won't be seeing my character again or will be touching Vindictus for a while. Well might as well go back to TF2 or BBCS.
Oh great I realized I just sent 2 tickets before. 1 was responded very quickly but seems like it was more of an automatic response considering it was a mistake on their part that practically screwed every one up. The other message was another glitch that happened to a lot of players and were getting tons of tickets sent in and time period for that was 7/21/2010 - 10/22/2010, after it was patched months ago. Don't know how long it will take them for a hack related issue. So again taking long leave.