Dear Mabinogians,
Newsflash for all our beloved NEXON Europe users regarding this upcoming new year, 2011!
As of this coming Saturday, January 1st of the new year 2011,
all official games and website services of NEXON Europe Limited will be
shifted to and serviced by NEXON Europe S.a.r.l.,
a new European publishing arm of NEXON Group.
Don't worry! Nothing significant will change of your current account
if that's what you're highly concerned about. However, what's most important is that
you must agree to the new Terms of Use of NEXON Europe S.a.r.l.
that will pop-up exactly on the 1st of January, 2011 at 00:00 (GMT+1)
in order to fully receive all of NEXON Europe's services and support,
or otherwise you will not be able to access to the games or to your NEXON accounts.
The process will only take mere seconds to finish so don’t take this too serious!
Simply login to the game portal of NEXON Europe or
either access through the corresponding individual brand sites and
you’ll find a web page asking you to agree on the new Terms of Use of NEXON Europe S.a.r.l.
As a side note, we have decided this transition
to strengthen and reinforce our service for our users across Europe.
Following below, we've drafted, in advance, some of the answers to the questions
you currently might have so please take a minute to glance through the following FAQ's.
Thanks for your complete understanding.
-NEXON Europe Staff-
Frequently Asked Questions:
Q1. What is S.a.r.l. and why are all services shifted to NEXON Europe S.a.r.l.?
A1. S.a.r.l is an acronym which means a private limited liability corporate entity
and we decided to transit all the services to NEXON Europe S.a.r.l.
to improve our European service as we move forward in the market.
Q2. What's happening on the 1st day of January 2011?
A2. Nothing much actually. Your account information, character information, NX Cash balance,
and everything else will stay as it is with NEXON Europe Ltd. and they will be well protected.
What's important for you is to make sure that you agree to the new Terms of Use
of NEXON Europe S.a.r.l. to fully continually receive NEXON Europe's services and support,
or otherwise you’ll be restrained from your account as well as you character.
Q3. What happens to the existing staff of NEXON Europe Limited
who've serviced and supported us till now?
A3. Nothing! All your beloved NEXON Europe Staffs will be the same without change
and we'll be more happy to help and support you through the new year 2011!
Please don’t forget that everything has simply shifted
from NEXON Europe Ltd., to NEXON Europe S.a.r.l.
Q4. Will anything happen to my current account then?
A4. Nothing will happen to your current account, however you’ll have to activate them by
simply agreeing to the new Terms of Use of NEXON Europe S.a.r.l.
to fully access to all games and websites of NEXON Europe.
Q5. What happens to the NX Cash I currently had?
A5. Your NX Cash balance will remain as it was and you can use it as you did before;
however, you must agree to the new Terms of Use of NEXON Europe S.a.r.l. before doing so.
Q6. Will my unused Pre-paid Cards still be redeemable?
A6. Of course! Absolutely! However, like we've said.
You've got to agree to the new Terms of Use of NEXON Europe S.a.r.l. to do so.
Q7. What about other payment options?
A7. Same goes for them as well. Agree to the new Terms of Use of NEXON Europe S.a.r.l.
and you'll receive all the same services and support as you used to with NEXON Europe Ltd.
Q8. What about using the forums and sending inquiries?
A8. If you agree to the new Terms of Use, you can use the same forums and
Email of Inquiry system as you do now.
Q9. Why is the new Terms of Use so important?
A9. This is merely a service transition from NEXON Europe Ltd. to NEXON Europe S.a.r.l.
where everything else remains as it is except for the entity who takes care of the service.
We have to make sure our users are fully aware of this change
to sustain the service legitimately.
If you have any further questions regarding this notice, please submit them through our forums HERE.
http://mabinogi.nexoneu.com/NXEU.aspx?PART=/News/Notice