Report follow up

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Navy wrote on 2011-07-31 07:34

If no action is done about the report maybe the staff member who viewed it could PM the reporter

I don't know if I'm the only one but when I report most of the time I feel as though staff ignored it

maybe it would be a little courteous to you know, give a short explanation of why or maybe just a note letting us know you looked at it..

it would be nice.. :/

it could prevent reports about similar threads/posts as well
Adelynn wrote on 2011-07-31 20:42

It could be helpful.

DeviantART has a system telling you when your report was handled, what the outcome was, and why. Don't know if there's a thing for that for these forums though, or if the staff would want to.
Bakuryu wrote on 2011-07-31 20:56

Eh, Eeeeeeeeeeh. Maybe. Or maybe just have faith in the staff? haha.
I sometimes PM reporters if what they reported is actually ok, and the reporter just seems to have misunderstood one of our rules.

But I do like how some forums automatically add a note below a post and says "This user has been warned for this" or something, it lets the community know that that's not ok, and etc.
TA wrote on 2011-07-31 21:05

Pick your poison.

Greetings <&name&>,

****Please note that this is an auto-generated message from Mabination Support based on your recently submitted report ticket. Please do not reply to this message as it will not be seen by Mabination Support Staff****

Thank you for your recent submission to Mabination Support. We have created a case file for your report and are evaluating this issue in order to provide the best possible response.

Unfortunately privacy concerns forbid us from revealing any information about one member's account to any other member. Therefore we will not be able to report on any actions we take concerning your issue. Rest assured however, that Mabination takes all member reports very seriously and all such reports are thoroughly investigated.

Thank you for helping us keep Mabination forum environment clean and safe for everyone.

Mabination Support Team

Greetings <&name&>,

Thank you for contacting the Mabination Support Staff! We appreciate you taking the time to contact us.

We are sorry to hear that you have been harassed by another member on the forum. We will look into this matter and take the appropriate actions.

Thank you again for contacting us. We hope you continue to enjoy your experience on Mabination!

Seriously though. Personally sending each and every one of you a detailed follow-up on what actions we took just adds to our workload unnecessarily.

Rest assured, we check all reports and if action was necessary, action was taken. Generally this is done privately with the individuals involved. (Which generally isn't the reporter.)
Navy wrote on 2011-07-31 21:55

Quote from TA;533218:
Pick your poison.

Seriously though. Personally sending each and every one of you a detailed follow-up on what actions we took just adds to our workload unnecessarily.

Rest assured, we check all reports and if action was necessary, action was taken. Generally this is done privately with the individuals involved. (Which generally isn't the reporter.)

I was really talking about like a bot thing when a staff member looks at it
Moppy wrote on 2011-07-31 22:22

I used to PM members when they reported but a lot of times I didn't get a reply or anything, so I didn't feel it was a big issue to some people. Most of the time, people tend to get to the reports before me so I don't feel responsible in PMing a person why another staff member did/didn't act upon the report. I'll gladly start replying to reports again but I usually get beaten to them. So, if I don't reply to you or anything, the reporter can always PM me if they are curious as to why something wasn't resolved. Not to put a blame on the members, but there have been a handful of mornings where I edit a few reported posts or whatever and then leave to go to work/school. Time tends to be a big issue.

BUT ANYWAYS:

I'll start replying to reported posts I deal with and people may feel free to PM me about unresolved issues.
Skye wrote on 2011-07-31 22:26

I don't mind pm'ing people.
Adelynn wrote on 2011-07-31 22:53

Quote from Bakuryu;533213:
Eh, Eeeeeeeeeeh. Maybe. Or maybe just have faith in the staff? haha.
I sometimes PM reporters if what they reported is actually ok, and the reporter just seems to have misunderstood one of our rules.

But I do like how some forums automatically add a note below a post and says "This user has been warned for this" or something, it lets the community know that that's not ok, and etc.

This kind of implies that us wanting to know things means we don't have faith in the staff? I'm pretty sure you didn't mean that, but still, this isn't about faith. It's about us knowing what happened after we hit that button, why, and how to respond to that. It also stops people from making the wrong assumptions, because, let's face it, that's bound to happen.

Quote from TA;533218:
Pick your poison.

Seriously though. Personally sending each and every one of you a detailed follow-up on what actions we took just adds to our workload unnecessarily.

Rest assured, we check all reports and if action was necessary, action was taken. Generally this is done privately with the individuals involved. (Which generally isn't the reporter.)

It doesn't have to be that long, either. Messages I've seen tend to be "Issue has been addressed" or "No action was taken because it doesn't break the rules. I was thinking something automated, like what deviantART does. I haven't reported something in a while, though, so I can't show what that looks like.

Let's say it wasn't automated, though. Are there that many reports that a short message would be so much of a problem?

I guess, though, if a user really cares about the report, they can PM someone about it and see what happened, although knowing how the report system works in the staff forums, it's not easy to tell who's handling what from the outside.
Navy wrote on 2011-07-31 23:27

Quote from Adelynn;533318:
This kind of implies that us wanting to know things means we don't have faith in the staff? I'm pretty sure you didn't mean that, but still, this isn't about faith. It's about us knowing what happened after we hit that button, why, and how to respond to that. It also stops people from making the wrong assumptions, because, let's face it, that's bound to happen.

It doesn't have to be that long, either. Messages I've seen tend to be "Issue has been addressed" or "No action was taken because it doesn't break the rules. I was thinking something automated, like what deviantART does. I haven't reported something in a while, though, so I can't show what that looks like.

Let's say it wasn't automated, though. Are there that many reports that a short message would be so much of a problem?

I guess, though, if a user really cares about the report, they can PM someone about it and see what happened, although knowing how the report system works in the staff forums, it's not easy to tell who's handling what from the outside.

Thank you. D:
I couldn't find a better way to explain it better than that.
+rep
Osayidan wrote on 2011-07-31 23:43

The general idea would be if you report something that's affecting you personally (harassment from another member or whatever) the staff will communicate with you to deal with it, to let you know what's being done or to get more info. Pretty sure this is already what happens (it's what I do on the rare occasions I deal with stuff).

For generic reported posts like spam or necro threads or standard flaming, there's no real reason to get any kind of feedback, it either gets dealt with or it doesn't if nothing needed to be done. Sometimes you'll be able to see the effects of your report (locked thread or edited/deleted post).
Navy wrote on 2011-08-01 00:10

Quote from Osayidan;533370:
The general idea would be if you report something that's affecting you personally (harassment from another member or whatever) the staff will communicate with you to deal with it, to let you know what's being done or to get more info. Pretty sure this is already what happens (it's what I do on the rare occasions I deal with stuff).

For generic reported posts like spam or necro threads or standard flaming, there's no real reason to get any kind of feedback, it either gets dealt with or it doesn't if nothing needed to be done. Sometimes you'll be able to see the effects of your report (locked thread or edited/deleted post).

it's not really a matter of if something is done. it's a matter of whether it was even looked at :/
Bakuryu wrote on 2011-08-01 00:18

Quote from Stride;533404:
it's not really a matter of if something is done. it's a matter of whether it was even looked at :/

If that's your problem there's nothing to worry about, everything is looked at.
Osay set up a system where every time something is reported a new thread is created on a staff section, so we always end up seeing them.
TA wrote on 2011-08-01 00:53

Quote from Stride;533404:
it's not really a matter of if something is done. it's a matter of whether it was even looked at :/

I see. Well, I can personally assure you that everything is looked at. At the very least, by me. Here, perhaps this will give you a little more insight into how our reporting forum looks:

[Image: http://i.min.us/ijnYcy.png]
Navy wrote on 2011-08-01 01:00

Quote from TA;533456:
I see. Well, I can personally assure you that everything is looked at. At the very least, by me. Here, perhaps this will give you a little more insight into how our reporting forum looks:

[Image: http://i.min.us/ijnYcy.png]

thank you.