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Uso wrote on 2012-04-25 18:54
Long time no see!
So I know I havent been active as much here, and on mabinogi....I was wondering if anyone is having issues with the Nexon's tech support as I am.
A while back, I sent in a ticket because of my game not saving my mainstream quests. Long story short, It's literally been 4 months and all I've been getting is follow up emails (about 13) of them saying "Unfortunately we are still experiencing high traffic volume....blah blah"
Like, I understand they may be backed up....but there is no way in hell they can be 4 months backed up.
Anyone having the same issues?
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Yamuri wrote on 2012-04-25 20:29
Welcome back
And yeah. Nexon and their.. "Ways"
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Yoorah wrote on 2012-04-25 20:41
I've been getting their email for months, too. And yes, they are backed up. I decided to look into how many new tickets per day they were receiving, and it was something crazy like 1000 on average? So I wouldn't have high hopes of them being able to handle it. But some categories are prioritized over others, like billing.
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RebeccaBlack wrote on 2012-04-25 21:50
You're going to be waiting a while.
[Image: http://i.minus.com/iFTO1PNSdpPqB.png]
Expecting my next "we're too busy" ticket today! ^__^ Everything with a 1 week interval after the GM comment is exactly that.
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Uso wrote on 2012-05-01 15:36
Haha well crap! It's going to take years before anything happens!
At least I'm not the only one suffering then, but it's kinda pathetic that they are getting 1000 notes a day, that means SOMETHING is inconsistant about their "ways" as Yamuri said.
Just so....tedious.