My WoW account got hacked.

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Tokiko wrote on 2010-07-18 13:35

It got hacked and someone put an authenticator on it.
I got 2 emails from Blizzard.
1 said That I requested a password change and the other said My account has been closed.
I don't play WoW but I was pissed off.
I'm level 25 and I don't play to play WoW in the summer but I'd like to get back to it if I hear good things about the new expansion.
So can I reach them by email? I hate talking on the phone...also I'm not really 20 like I put on my account.
Oh and my girlfriend has an iPod so can I download the authenticator and use the code because it's asking for one.

Also I'm afraid if I call them they might get suspucious why a level 25 non-active blood elf wants his account back. ;_____;
Anyways here's the email

***Notice of Account Closure***

Account Name: ********

Reason for Closure: Terms of Use Violation -- Exploitative Activity: Abuse of the Economy

This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for ""real-world"" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.

Even if this behavior is the result of a third party accessing the account instead of the registered user (for example, a friend, family member, or leveling service) then the account can still be held responsible for the penalty because of the impact it had on the game environment.

We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: WoW -> Support -> Gold Buying

The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at WoW -> Legal -> Terms of Use. Note that additional Terms of Use violations may result in more severe actions against this account, up to and including permanent closure.

For any disputes of this action or further information on Exploitive Activity, please visit the Exploitative Activity FAQ and contact page here: Blizzard Support

Regards,

Customer Services
Blizzard Entertainment
World of Warcraft Community Site
Bakuryu wrote on 2010-07-18 14:48

Mine got hacked recently too Âº3Âº;;
You need to go here Blizzard Support
Scroll to the bottom, send them a ticket, say you didn't even have an active subscription at the moment. I got a reply after a couple days with a password reset link, but my account was still blocked, after a few days a GM contacted me saying all the items that were restored, then that they are investigating the case, and a day after that account was restored. Anyway, blizzard support was top-notch from my experience, best support I have contacted. I'm sure you'll get the problem sorted out.

I still can't figure how I got hacked -w- my password has caps, symbols, numbers, and all the ****.
Anyways, good luck to you.
Tomates wrote on 2010-07-18 15:40

Just call them. I remember when my friend said his account got hacked (even though I told him it was a sign to quit) he called and he was able to get all of his stuff back. I know you hate talking on the phone, and so do I, but its much easier talking to someone on the phone knowing that you're going to get someone rather than e-mail and wondering who is going to get it.
Second wrote on 2010-07-18 17:45

I keep getting emails saying my account got hacked too
But when I click on the link, it goes to another site, which I'm guessing a phishing site.
Hiccup wrote on 2010-07-18 17:53

I don't even have an account to WoW and I get emails saying my account was hacked and blah blah
Bakuryu wrote on 2010-07-18 18:18

yeah, wow phising emails are a plague... but you have to be silly to fall for one of those :3
Tokiko wrote on 2010-07-18 20:10

Okay I've sent them and e-mail.I hope this gets resolved because I own Starcraft Anthology which brings the original Starcraft and the Brood War expansion pack.
=/