So I got a new reply to my 5 month old Nexon ticket...

This is an archive of the mabination.com forums which were active from 2010 to 2018. You can not register, post or otherwise interact with the site other than browsing the content for historical purposes. The content is provided as-is, from the moment of the last backup taken of the database in 2019. Image and video embeds are disabled on purpose and represented textually since most of those links are dead.

To view other archive projects go to https://archives.mabination.com

Zid wrote on 2010-07-19 03:36

Filed a ticket at 2/22/2010 4:18 PM PDT.

Quote from GM Untamori:
7/14/2010 1:35 PM PDT

Thank you for continuing to be patient while your issue is investigated. Please understand that we have not forgotten you! Unfortunately, this type of investigation is time-consuming, and we apologize for that.

This ticket will remain open and updates will be provided as we get them. Again, thank you for your patience. Have a good day!

Sincerely,

GM Untamori
Nexon America, Inc.

Security Tip: Please do not give your password, PIN, or PIC to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

The first reply:

Quote from GM Irosage:
3/9/2010 4:03 PM PDT

We appreciate that you have provided this information to us. We assure you to stay patient as we are looking into this issue.

We apologize for the inconvenience.

Sincerely,

GM Irosage
Nexon America, Inc.

If GM Irosage had healing powers, he would complete Siren Dungeon 10 times a day!

For security reasons, please do not give your password to anyone for any reason.
Nexon representatives will NEVER ask you for your password.

Should I have a shred of hope or no...?
Swordslayer wrote on 2010-07-19 03:39

wow... well.. maybe they saw that this has been opened for so long, they decided to leave you with an answer that's just means that ur problem may be solved next week... or next year lol. But it does sound promising that they haven't forgotten about it
Hiccup wrote on 2010-07-19 04:02

what was the issue? lol
Zid wrote on 2010-07-19 04:09

Quote from bradstrt;97589:
what was the issue? lol

It's a very stupid issue, now that I look back on it:

"Summary: Patch deleted my NX storage

Details: Before the patch on 02/22/2010, I used to have around 11,000 NX charged to my account. Now after the patch, the main website and cash shop displayed to me that I have 0 NX on my account now.

I know my NX did not expire; I purchased a $10 NX card last month and immediately charged it an hour later. The only game I've been playing for the past year is Mabinogi, and I only have noticed my NX is 0 after the patch on 02/22/2010.

What I want is to retrieve my NX that was lost during the patch. Else, this effectively means your company has taken around 10 US dollars from me without a fair trade/compensation."

Yeah, I know what you're thinking. But giving up $10 wouldn't utterly destroy NA Nexon, would it?
Hiccup wrote on 2010-07-19 04:52

No wonder it took so long XDDD
Kazuni wrote on 2010-07-19 05:52

Quote from bradstrt;97632:
No wonder it took so long XDDD

I had my account hacked and 15k+ taken, but that's kind of different. Ticket's been open since December 23rd (I remember raging about what a horrible christmas present it was) and I only got a reply around January something (yay birthday present?) saying that they'd look into it.
Chillax wrote on 2010-07-19 06:08

If GM Irosage replied, you have no hope. That person is the news bearer of all that is bad.
Piko wrote on 2010-07-19 06:25

Quote from Chillax;97692:
If GM Irosage replied, you have no hope. That person is the news bearer of all that is bad.

What about GM Crash? Dude replied to my ticket saying my Combat Arms character is banned for life for "Hacking/Botting" and apparently "A GM witnessed the act." Serious bullshet since I not only hack, but I've never played a game with a GM once nor had my account hacked by somebody. I just know hat he said that nonsense in place of, "Well a ton of people reported you and we're too freaking lazy to look into it and don't give a damn about your situation."
Cannibal wrote on 2010-07-19 06:34

Irosage = Game over.
Tedio wrote on 2010-07-19 06:39

Quote from Pikablu;97709:
What about GM Crash? Dude replied to my ticket saying my Combat Arms character is banned for life for "Hacking/Botting" and apparently "A GM witnessed the act." Serious bullshet since I not only hack, but I've never played a game with a GM once nor had my account hacked by somebody. I just know hat he said that nonsense in place of, "Well a ton of people reported you and we're too freaking lazy to look into it and don't give a damn about your situation."

time to go play AVA.
Piko wrote on 2010-07-19 06:39

Quote from Gargamaru;97729:
time to go play AVA.

AVA sucks. Everyone called me a hacker for pulling massive headshots with default pistol.