Banning done well.

• Hiccup wrote on 2012-08-31 05:14
  http://www.reddit.com/r/Guildwars2/comments/z44ml/karma_weapons_exploit/
  

  
  Today we banned a number of players for exploiting Guild Wars 2. We take our community and the integrity of the game very seriously, and want to be clear that intentionally exploiting the game is unacceptable. The players we banned were certainly intentionally and repeatedly exploiting a bug in the game. We intended to send a very clear message that exploiting the game in this way will not be tolerated, and we believe this message now has been well understood.
  
  We also believe and respect that people make mistakes. This is in fact the first example of a widespread exploit in the game. With this in mind, we are offering the members of our community who exploited the game a second chance to repair the damage that has been done.
  
  Thus, just this once, we will offer to convert permanent bans to 72-hour suspensions. Should those involved want to accept this offer of reinstatement, contact us on our support website--support.guildwars2.com—and submit a ticket through the "Ask a Question" tab. Please use the subject heading of "Karma Weapons Exploit Appeal", then confirm in the body of your ticket that you will delete any items/currency that you gained from the exploit. You should submit only one ticket. Once you have done so, we will lower your ban to 72 hours, and following your re-activation we will check your account to make sure that you have honored your commitment. If that commitment is not honored, we will re-terminate the account.
  
  This is a first and final warning. Moving forward, please make sure you that when you see an exploitable part of the game, you report it and do not attempt to benefit from it.
  We look forward to seeing you in game,
  
  Yours Sincerely,
  Chris Whiteside- Lead Producer ArenaNet

  
  
  I know those frequenting the GW official thread know about this already, but I just wanted to post this as an example of good Customer Service, cause we dunno what that is anymore.
• Rin wrote on 2012-08-31 05:28
  Tier 1 and Tier 2 cultural weapons, if anybody's wondering.
  
  It was 3000 players being permanently banned for "severely abusing the exploit".
  
  Waiting for ArenaNet to make an in-game version of their banning. In GW1, it was in the form of a reaper:
  
  [video=youtube;B8aBasRIY8Q]http://www.youtube.com/watch?v=B8aBasRIY8Q[/video]
• Murasaki wrote on 2012-08-31 05:39
  Best ban I've ever seen.
• Mentosftw wrote on 2012-08-31 05:45
  *stares at Nexon's indiscriminate perma-bans*
• Kingofrunes wrote on 2012-09-01 10:52

  Quote from Mentosftw;944643:

  *stares at Nexon's indiscriminate perma-bans*

  
  
  Pretty sure what this was pointing at. Everybody knows NCSoft is infinitely better than Nexon which is why I hope that Nexon never gains control over it. It will be a sad day when that happens. (Didn't Nexon buy a large share of stock from NCSoft?)
  
  Oh well, glad to know that Justice was served properly.
• Okami wrote on 2012-09-01 15:29
  I think a bunch of people are kind of upset on how they banned people. I know one of my real life friends are, and he wasn't banned. I do kind of agree they might have been a little overboard. I mean, you're going to ban that many people for a glitch you had in the game. I'm sure most of them probably realized it was an exploit/bug after they bought a few but I mean why a perma ban? I think it would be better to slap down a 5 day ban and roll the characters back.
  
  ANet probably did it to show they're not going to tolerate this shit. I'm half and half on how they dealt with it, but I do know I'm happy to be with a company that finally does something about people who exploit, and they quickly fix it! :P
• Murasaki wrote on 2012-09-01 16:46
  They're allowing for appeals, at least.
• Hiccup wrote on 2012-09-01 16:48

  Quote from Okami;945368:

  I think a bunch of people are kind of upset on how they banned people. I know one of my real life friends are, and he wasn't banned. I do kind of agree they might have been a little overboard. I mean, you're going to ban that many people for a glitch you had in the game. I'm sure most of them probably realized it was an exploit/bug after they bought a few but I mean why a perma ban? I think it would be better to slap down a 5 day ban and roll the characters back.
  

  
  
  

  Quote from Murasaki;945386:

  They're allowing for appeals, at least.

  
  ^
  That's why I don't understand why so many people have complained about this.
• Murasaki wrote on 2012-09-01 17:24
  Yeah. I imagine that if they were able to find the issue so quickly, they're also smart enough to do proper investigations if people ask for them. If they're banned unfairly, like they say, they shouldn't have anything to worry about.