Hackshield Update

This is an archive of the mabination.com forums which were active from 2010 to 2018. You can not register, post or otherwise interact with the site other than browsing the content for historical purposes. The content is provided as-is, from the moment of the last backup taken of the database in 2019. Image and video embeds are disabled on purpose and represented textually since most of those links are dead.

To view other archive projects go to https://archives.mabination.com

Krystalys wrote on 2014-01-04 02:33

http://mabinogi.nexon.net/News/All/1/00HSz

Dear Players,*

We understand a number of you are still experiencing disconnects and other issues related to HackShield. First and foremost we would like to apologize for the inconvenience and reassure you that addressing this problem is a top priority for our team.*

It seems that a large number of players still being affected are running windows 8 or 8.1 and that a recent Windows Update may have conflicted with the HackShield software. The good news is that we have been hard at work on a fix which has recently been pushed live.

Players who currently have the game installed will have their HackShield automatically updated. This patch will update HackShield to version 407 and address the problem for the majority of players. If you are currently logged into the game, you may need restart your client for this patch to take effect.*

For new players or fresh installs, there will be a HackShield patch going out as part of the maintenance early next week. We anticipate that these two measures will correct the error.*

If any players are still experiencing this problem after the maintenance, we would ask that you post on the below forum thread or send a ticket*and include the following:*
*- A screenshot of the error message,
*- The type of Operating System you have,
*- The date of occurrence,
*- The type of antivirus you have installed.

Our GM team will then work to find you a solution to fix the issue.*

HackShield Update Forum Thread

Thank you for your continued support and patience.*

- The Mabinogi Team
Slayerj wrote on 2014-01-04 06:54

Glad to see that they might be able to fix this....ya know.. most likely after the 2x ap event >.>;
Ezsra wrote on 2014-01-05 09:29

Quote from ;:

For me it got this bad: Mabinogi doesn't start anymore.
I reinstalled it so many times... The point is: during the downloading, I did not get a notification that they put a quick link on my desktop to the site. So I go to Chrome, search for Mabinogi, go to the site etc. I log in, click Play, then yes on the small screen you'll see, and then the screen with events and stuff and what's new, it loads in one second. I thought that was rather weird, because it always takes some time to load. I press Game Start. The screen goes white, and nothing happens. After a few seconds, the game shuts itself down...
I found out that Norman Security doesn't really like HShield that much.... Can someone help me with this?
Krystalys wrote on 2014-01-05 10:03

Quote from Ezsra;1184748:
Can someone help me with this?

Probably not, no. When two security systems of this sort come into conflict there's almost never an easy answer.
Your choices come down to submitting issue reports to both Norman and Ahnlabs and hoping they figure out the issue and fix it for you, or removing Norman to see if that resolves your problem and if so, finding a different security software that doesn't cause this issue. You can do what Nexon asked you to and hope that they can get Ahnlabs to fix hackshield, but if you're not experiencing the same issue as most other people odds are you're just going to be ignored while they go for the bigger fish.
Space Pirate Nithiel wrote on 2014-01-05 10:03

Quote from Ezsra;1184748:

I found out that Norman Security doesn't really like HShield that much.... Can someone help me with this?

Seeing as I can't find a single review of that with more than 2 & 1/2 stars I would say the first step to fixing your problem is uninstalling it and getting a better antivirus.

Edit: A few of the reviews even said that its virus scan destroyed the machine they were testing it on. That's pretty bad.
Ezsra wrote on 2014-01-05 17:12

I also discovered a file in the HShield map, EhScv.dll. This one is supposed to be a certain version. I can't manually update it...