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radionoise wrote on 2011-01-05 05:29
Quote from Selithia;276909:
Didn't someone get banned the last time Nexon's number was discovered and called?
That contact information wasn't really discovered, it's publicly listed as part of the company's profile in the BBB. Anyone can and has the right look it up, despite the fact that Nexon probably doesn't want anyone doing so. Besides, Tatsigi is probably trying to help those who need to get in touch with Nexon regarding their account... So I guess it's fine and not against forum rules?
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Ryoko wrote on 2011-01-05 05:31
But sheesh, they should at least fix everything that's messed up about Alexina right now, so SOME of the complaints die down.
Still worried about the account ban though. If I got banned, it'd be throwing just thousands of dollars away down the drain right there. And yet we paid for this type of customer service.
I just hope they fix things this maitenance though..
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Tatsigi wrote on 2011-01-05 05:46
D: I'm just trying to help. Don't ban me x.x
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Karuta wrote on 2011-01-05 07:03
Quote from Ryoko;276924:
But sheesh, they should at least fix everything that's messed up about Alexina right now, so SOME of the complaints die down.
Still worried about the account ban though. If I got banned, it'd be throwing just thousands of dollars away down the drain right there. And yet we paid for this type of customer service.
I just hope they fix things this maitenance though..
Many people are worried about the account ban atm T__T..I really hope this gets fixed
a lot of people I know are going to be quitting if it isn't. The maintenance notes didn't say anything about fixing the latency in Alexina last time I checked either, hopefully that's not the case though.
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Rebel wrote on 2011-01-05 07:08
This is so absurd.
:( Sorry guys
My two alexinian elfderps <3
Hope they can get this straightened out.
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Cynic wrote on 2011-01-05 08:52
Yeesh.. another fail by Nexon. :I That is just ridiculous.
They deserve a boot to the head for banning Cide.
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Taycat wrote on 2011-01-05 09:10
Quote from Cynic;277130:
Yeesh.. another fail by Nexon. :I That is just ridiculous.
They deserve a boot to the head for banning Cide.
[video=youtube;yGtPiOGNTKY]http://www.youtube.com/watch?v=yGtPiOGNTKY[/video]
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Rebel wrote on 2011-01-05 09:54
I logged a complaint on their profile of this website.
Cause i didn't know what else to do, so might as well try to **** their grade.
http://www.la.bbb.org/Business-Report/Nexon-America-Inc-100061928
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Shirayuki wrote on 2011-01-05 10:12
Well, if I get banned I have a better reason to quit gaming for a while. Just hope those who really want their accounts get them back.
Sucks that I'll lose hella work spread over 3 Nexon games if I get banned this time :(
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Coy wrote on 2011-01-05 10:57
about the paypal thing to anyone curious, i charged cide's account from my paypal always (though previously, her ex charged paypal to it, as well as her own account, so i don't see the issue here..). she has never gained access to my paypal as i've never given her the password, so the IP for all the charging is the same, whereas the IP that logs in to play 90% of the time is hers, and quite obviously in another state.
i really dunno what they're trying to pull, i mean i can vaguely see why they'd do this in order to "protect" me, but you would think they would at least inform me why i suddenly had 14 refund emails sitting in my email if i was dumb enough to not know where 115 dollars of my paypal balance mysteriously disappeared to, not having complained about it to anyone or anything.
it's just ridiculous, and yes, i do plan on quitting if her ban isn't lifted. i didn't pour 1k+ into the game trying to be on-par with my best friend only to turn around and have her banned for some stupid ass reason when i never contacted nexon OR paypal about a refund + that my paypal was compromised. 'cause it wasn't.
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Osayidan wrote on 2011-01-05 11:39
Quote from Cadeau;277203:
I logged a complaint on their profile of this website.
Cause i didn't know what else to do, so might as well try to **** their grade.
http://www.la.bbb.org/Business-Report/Nexon-America-Inc-100061928
Everyone affected should do that, as well as call them up.
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MariaStRose wrote on 2011-01-05 13:41
s: I am glad I've never had issues with nexon, I tried using paypal and they claimed that it was in secure and blocked me from using paypal, and to be honest, I can buy nx cards, so I don't care really... lol
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Kenero wrote on 2011-01-05 15:02
The BBB score for Nexon is probably up there because of other games such as Maplestory, Vindictus, etc.
As long as players who play Maplestory and Vindictus gives Nexon an overwhelming BBB score, Nexon can treat Mabinogi as crap as long as they want.
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Okami wrote on 2011-01-05 17:47
Good luck on getting your account back Cide ><
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Haydrian wrote on 2011-01-05 18:09
What. The. ****.
This is getting ****ing absurd. Please excuse the stars guys, this is seriously starting to bother me even though i personally have never had an issue with Nexon ****ing me over.
They SERIOUSLY need to stop this pissing around bull**** they call server maintenance. I have grown so sick of seeing poor management it's pissing me off. If they had any ****ing brains they would postpone the release of G14, take down the servers for a couple of days fix the internal bugs and either merge alexina or you know FIX it. Release partially for them to investigate any further problems. Then release to the public for about a week to see if any new problems arise. If things are smoother they can be safe to release G14 and continue on. It would only push back g14 by like.. 1-2 weeks. Big fricken deal.
While their tech team is doing that their billing and sales department needs to actually contact people or give a WARNING that they are doing investigations instead of just up and randomly banning people for no obvious reason. That in itself is getting too frequent. This game has been online for what 3-4 years and there have been how many random ban situations that were partially if not completely unjust. This is getting absurd.
If Nexon doesn't get their act together Im probably going to quit myself. I've been partially MIA this past while to play PWI with my girl's family. I've got like 12m and decent characters going on there so it wouldn't be hard for me to just ditch (although i'll probably get bored and quit PWI too). Seriously. I may not play on Alexina but back when it was released I was extremely tempted to move (I should've) but stayed due to friends (that disowned me). It's very sad to see it fall apart like this.