Driver issues.

• Juno wrote on 2012-01-06 21:45
  Namely, I can't find them. I bought my motherboard open-box and, of course, it didn't come with a cd.
  
  I'm missing the Serial Bus Controller and PCI Simple Communications Controller. Lo and behold, the issue is causing blue-screens w/e I try to put my computer to sleep.
  
  I really don't want to call customer service because, well, I work in customer service and it's kind of a long shot...
  
  This should have all of the board details.
• Zack wrote on 2012-01-06 22:18
  These?
  
  http://www.msi.com/product/mb/P67A-C43.html#/?div=Driver&os=All
  
  Just click the download and you get a list of all the drivers.
• Juno wrote on 2012-01-06 23:08
  I've been all over that site. If they're there, I can't find them. I've been going through that whole list though.
• Osayidan wrote on 2012-01-07 01:26
  Did you try these 2?
  Intel Management Engine Driver
  Intel TPM Device Driver
  When I don't install those (because they sound useless) I do notice those 2 things missing in my device manager. Although it's never caused a blue screen (but I only use asus boards at work so maybe msi is more delicate).
  
  I would also advise disabling any on-board devices you don't use via your BIOS, things like serial ports, IDE/RAID or other storage controllers that you don't have drives running off of.
  
  Also depending on your OS and configuration the sleep blue screen might be totally unrelated.
• Juno wrote on 2012-01-07 02:38
  Tried the intel management thing, but when I go to install it I get an error saying that my computer doesn't meet the minimum requirements for it. Taking a look at the hardware ID confirms that it's what I need...but I can't seem to find one that works.
  
  I'll search for the TPM driver now and tinker with the BIOS next time I boot up. At this point, I'm crossing my fingers everytime just hoping it comes on...would it be unwise to disable the afflicted devices through the device manager?
  
  
  edit: Found the TPM driver on intel's site but I get an error when I run it saying it can't find DPinst.exe. That file wasn't included in the download so I'm not sure why it expects to find it...
• Osayidan wrote on 2012-01-07 03:13
  Are you're blue screens only when you go into sleep mode?
  
  And what's your OS version?
• Yoorah wrote on 2012-01-07 03:22
  You should find out what the blue screen lists as the actual cause.
  I don't think you'd need anything TPM-related. TPM is a hardware security implementation that's not used in most computers. O_o Only business/security oriented stuff.
• Juno wrote on 2012-01-07 03:30
  Vista 32bit for the OS.
  
  IRQL is less than or equal to is the blue screen error.
  
  I used to get blue screens when running some full-screen apps but I solved that by finding the latest drivers for my graphics card.
• Yoorah wrote on 2012-01-07 04:29
  Did you install the Intel chipset driver? That may cover the missing drivers. Get 'em from Intel's site.
  
  If that doesn't help, opening the system's crash minidump with the Windows Debugger might help pinpoint the cause. The minidumps should be stored in C:\Windows\Minidump. Just be sure to set "Symbol File Path..." to "SRV*c:\symbols*http://msdl.microsoft.com/download/symbols" (change c:\symbols to wherever you want it to download debugging symbols to) in WinDbg.
• Juno wrote on 2012-01-07 04:38
  The intel chipset is P67, which I think turned out to be series 4. I tried to install them and got the same error as the intel management engine; computer doesn't meet minimum requirements.
  
  At least, pretty sure...I've tried to install so many drivers today things are starting to blur...gonna try some more after work tomorrow. I'll run the Windows debugger then too.
• Rydian wrote on 2012-01-07 16:13
  As stated, being able to look at the dumps will be helpful.
  C:\Windows\Minidump\
  Find the latest 5 files or so, copy them onto your desktop.
  Then upload those copies to mediafire.com and give us the links.
• Juno wrote on 2012-01-07 22:06
  Link
  
  Hope that helps >_<
• Rydian wrote on 2012-01-07 22:36
  Ouch.
  
  USBPORT.SYS+7c0f (also +4cf8)
  ataport.SYS+30
  Ntfs.sys+18d00
  hal.dll+e493
  
  All of those are crashing, and they're all part of the system. This has nothing to do with missing drivers, this is a system/hardware stability issue. Here's what I suggest you try, in order of ease (not necessarily order of probability for a fix).
  
  1 - Filesystem consistency check.
  http://windows.microsoft.com/en-US/windows-vista/Check-your-hard-disk-for-errors
  (Same sort of process on 7 as Vista).
  
  2 - System file integrity check.
  http://support.microsoft.com/kb/929833
  
  4 - RAM test. Either the bootable ISO or the flash drive version should work. This will be a series of tests that runs for hours to test stability.
  http://www.memtest.org/#downiso
  
  I doubt it's RAM, but it is something to check assuming the first two checks pass fine. It could simply be faulty hardware, but finding out which piece it is without swapping around parts (especially given how many things are integrated nowadays) could be a hassle.
  
  EDIT: And yes, I'm saying it could be the motherboard.
• Juno wrote on 2012-01-07 23:14
  I bet it is the motherboard.
  
  I really thought that they'd test for this kind of stuff though...
• Rydian wrote on 2012-01-07 23:48
  Well from what you've stated it seems it's not happening constantly, and for them to have found it they'd likely to have tested each unit extensively, at least as long as it takes for it to crash. Time is money, as they say.