The staff section is very noticeable, just not visible to normal members.
If the issue is urgent enough that it requires more immediate attention than PMs allow, wouldn't it be something that could reported? Every report creates a thread in a section invisible to members that all staff have access to. Are you looking for a section where users could have a dialogue with staff instead?
This thread is to essentially suggest what I've put in bold.
What they're looking for is a way to have a conversation with us about us, not necessarily problems on the forums. At least, that's what I gather.