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Kingofrunes wrote on 2013-07-06 11:51
So yesterday, I went to get my permit renewed as it expires next month. I get up there and have to re-take the Permit test and the employee tells me to stand at the front of the line when I'm done and to not get back in line.
So I go ahead and do the test. I go to the front of the line and the person behind me gets all impatient with me and tells me I can't do that. I camly tell him that the employee told me to stand in front of the line when I was done with the test. He's then all, "Well, you stand right there then. I was here first so I'm next."
I then tell him, "All right, go on ahead then." As soon as the gentleman at the counter is done and leaves, without waiting to be called he goes on up and the employee says, "I wasn't ready for you sir"
I'm thinking to myself, what a fudging impatient jackass. So he finishes his thing and the employee notices me and calls me up and I finish the permit renewal process and head out.
How would you guys have dealt with that situation or with impatient people in general?
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Elleanior wrote on 2013-07-06 13:16
I just sit back and wait for them to pass by, and if they don't then, I complain to the staff of the area. If the staff do nothing, then I leave. If the staff want to do something but seriously can't, then I deal with it personally.
I'm more likely to deal with something roughly if I have a friend who was the victim.
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MareneCorp wrote on 2013-07-06 14:32
Quote from Elleanior;1117836:
I just sit back and wait for them to pass by, and if they don't then, I complain to the staff of the area. If the staff do nothing, then I leave. If the staff want to do something but seriously can't, then I deal with it personally.
I'm more likely to deal with something roughly if I have a friend who was the victim.
This is me but I'd throw in a lot more cursing and if it was a friend I'd throw in a lot more beat-the-shit-out-of-the-guy-because-I'm-not-afraid-of-going-to-jail.
I hate impatient people, there's only a whole world waiting behind you asshole.
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Claudia wrote on 2013-07-06 15:13
This is a special case, because it's the dickwads at the RMV. They're a special brand of people - bitter, angry, unsatisfied with their jobs. I can hardly blame them, given the morons they deal with (and the people that don't speak English, which is almost everyone), but if you're going to be like that the last place you should be working is a place where you're required to HELP people.
Angry RMV story incoming:
[SPOILER="LONG"]The last time I went was a nightmare. I went on a Thursday (extended hours), but I had originally planned on going in the middle of vacation week...but I went to the RMV in Watertown and I'm sure y'all remember what was going on then.
First mistake: going to Watertown.
Second mistake: going during a Thursday. You might have an extra hour to get shit done, but there were a hell of a lot more people by the same logic. The line went halfway down the mall.
So I had pre-filled my permit application online AND made an appointment, which would have theoretically guaranteed no wait. I did have to wait in line to get my number and turn in my application, but since I had done my app before I got there I was given a special letter. Each letter stands for a different kind of service, so they usually only use a few different letters. So I wait...and wait...(and I'm not sitting down, there was no room left)...and I wait for 30+ minutes, noticing that they were only calling the same 4 or 5 letters (license, normal permit test, ID renewal, etc etc.)...nowheres near mine. They call one Z, which looks hopefully because my letter was Y. Eventually, I sneak up to the old lady at the front desk (somehow skipping the line!) after 45 minutes or so and politely mention that my letter had not been called in 45 minutes - or at all - that I had a 0 minute wait time on my ticket (I didn't expect a 0 minute wait but I sure didn't expect a 45 minute wait), and that I had been guaranteed to be seen when I came in. She just gave me a "it'll pop up when it pops up, it's all random," and as soon as I go back to my dad they call my number. Assholes.
Mistake 3 (that I eventually avoided): You have to complain to someone to get what you need.
So I get this woman that just spent the whole time we were there dealing with a non-English speaking couple - a middle aged woman, her husband, her college-aged son, and what looked like his daughter...who was sitting in a Target shopping cart. The woman was trying to get a permit or an ID, but her son was the only one who spoke any sort of English. My dad took it a step further and insinuated that she probably wasn't even a citizen, but that's him being a racist. Anyways...the lady just kinda passed her along, but rejected my application because my previous permit was expired and therefore could not be used as identification.
Mistake 4 (that I fell victim to): EXPIRED THINGS ARE NOT VALID IDENTIFICATION, EVEN IF THEY JUST EXPIRED AND YOU CAN'T GET A NEW PERMIT UNLESS YOUR OLD ONE EXPIRES (?_? it makes no sense)
Then she went and apparently "appealed" my rejection to someone we couldn't see, laughing about how I actually had the nerve to try using a recently (as in, <1 week) expired permit. She comes back with a rejection to my appeal and at this point completely cuts me out of the conversation.
Her (to my dad): How old is she?
Him: She's 18.
Her: Is she really 18?
Him: Of course she is. She's had that permit for 2 years and now it's expired.
(This is a redundant question for her to ask - minimum permit age is 16 and thus, if my permit was expired I HAD to be over 18).
Her: Where was she born?
Him: Boston
Her: Can you go get another copy of her birth certificate at city hall and bring it back here?
Him: Today?
Her: Yes, today. We close at 5.
Him: But it's 4:30 now. How the hell are we supposed to get to freakin' Dorchester and back in 30 minutes (in rush hour traffic, it would take 1hr+ just to get one way)? You can't just stroll in and stroll out with a birth certificate.
Her: But you have her Social Security card...
Him: *rant about how illegals and foreigners can get whatever the fuck they want but poor white people like us can't get shit* "That lady before us had her birth certificate written on a napkin! How can you just let those people get by you?"
Her, verbatim: Oh, PLEASE...that's a whole other issue I don't wanna get into.
Him: *yelling about how she is just "perpetuating the cycle of bureaucratic bullshit" and giving them a free pass*
Her: I have no control over that.
Him: I'm a cop and this is bullshit.
Meanwhile, as soon as I saw her reach for the rejection sheet I burst into tears and I'm still standing there sobbing my eyes out maybe 5 or 10 minutes later.
Her: Don't cry, crying gets you nothin'.
Eventually, the lady has the decency to get us a supervisor's mark on my ticket - it guarantees, FOR REAL, that the next time we visit that branch we can just flash that ticket and skip all lines and all waits. I have to go back to the old lady at the desk, but I guess she got off early and I get this middle aged woman. I'm still sniffy so I quietly explain to her that the woman sent me here to get a supervisor's mark, but she cuts me off with a "stand in line."
Me: But ma'am, I've been in line all day. She said I didn't have to-
Her: YOU HAVE TO WAIT IN LINE, LIKE EVERYONE ELSE. I CAN'T MAKE EXCEPTIONS (even though a supervisor's mark is an exception)
so I pretty much just lose it again and have to do the walk of shame past everyone to the end of the line (which is only 15 or so people long, since the branch is closing soon)
meanwhile, my dad chats it up with some tough looking Cajun guy and continues to espouse his frustrations/racist bullshit and it turns out this dude is the assistant supervisor, which praise jesus my dad talked to him since the supervisor had also gone home (ergo I would not be able to get the supervisor's mark). So this guy (who actually LISTENS HOLY SHIT) waved the lady away once I got up, personally marked my ticket, gave us his card with his hours and told us that the ticket never expires and we should come when he's there, because he'd take care of everything. He was probably the only decent person we ran into that day, but I still haven't gone back because I just don't have the time (seriously, my dad had to take 1/2 a day off of work to get me there) and what little confidence I had in my permit-test taking abilities is shattered. I studied and actually read the damn manual twice, and I didn't even get to take it. (fortunately, I also saved $30)
[/SPOILER]
tl;dr: fuck the registry fucking fuckers
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MareneCorp wrote on 2013-07-06 15:52
Quote from Claudia;1117855:
This is a special case, because it's the dickwads at the RMV. They're a special brand of people - bitter, angry, unsatisfied with their jobs. I can hardly blame them, given the morons they deal with (and the people that don't speak English, which is almost everyone), but if you're going to be like that the last place you should be working is a place where you're required to HELP people.
Angry RMV story incoming:
[SPOILER="LONG"]The last time I went was a nightmare. I went on a Thursday (extended hours), but I had originally planned on going in the middle of vacation week...but I went to the RMV in Watertown and I'm sure y'all remember what was going on then.
First mistake: going to Watertown.
Second mistake: going during a Thursday. You might have an extra hour to get shit done, but there were a hell of a lot more people by the same logic. The line went halfway down the mall.
So I had pre-filled my permit application online AND made an appointment, which would have theoretically guaranteed no wait. I did have to wait in line to get my number and turn in my application, but since I had done my app before I got there I was given a special letter. Each letter stands for a different kind of service, so they usually only use a few different letters. So I wait...and wait...(and I'm not sitting down, there was no room left)...and I wait for 30+ minutes, noticing that they were only calling the same 4 or 5 letters (license, normal permit test, ID renewal, etc etc.)...nowheres near mine. They call one Z, which looks hopefully because my letter was Y. Eventually, I sneak up to the old lady at the front desk (somehow skipping the line!) after 45 minutes or so and politely mention that my letter had not been called in 45 minutes - or at all - that I had a 0 minute wait time on my ticket (I didn't expect a 0 minute wait but I sure didn't expect a 45 minute wait), and that I had been guaranteed to be seen when I came in. She just gave me a "it'll pop up when it pops up, it's all random," and as soon as I go back to my dad they call my number. Assholes.
Mistake 3 (that I eventually avoided): You have to complain to someone to get what you need.
So I get this woman that just spent the whole time we were there dealing with a non-English speaking couple - a middle aged woman, her husband, her college-aged son, and what looked like his daughter...who was sitting in a Target shopping cart. The woman was trying to get a permit or an ID, but her son was the only one who spoke any sort of English. My dad took it a step further and insinuated that she probably wasn't even a citizen, but that's him being a racist. Anyways...the lady just kinda passed her along, but rejected my application because my previous permit was expired and therefore could not be used as identification.
Mistake 4 (that I fell victim to): EXPIRED THINGS ARE NOT VALID IDENTIFICATION, EVEN IF THEY JUST EXPIRED AND YOU CAN'T GET A NEW PERMIT UNLESS YOUR OLD ONE EXPIRES (?_? it makes no sense)
Then she went and apparently "appealed" my rejection to someone we couldn't see, laughing about how I actually had the nerve to try using a recently (as in, <1 week) expired permit. She comes back with a rejection to my appeal and at this point completely cuts me out of the conversation.
Her (to my dad): How old is she?
Him: She's 18.
Her: Is she really 18?
Him: Of course she is. She's had that permit for 2 years and now it's expired.
(This is a redundant question for her to ask - minimum permit age is 16 and thus, if my permit was expired I HAD to be over 18).
Her: Where was she born?
Him: Boston
Her: Can you go get another copy of her birth certificate at city hall and bring it back here?
Him: Today?
Her: Yes, today. We close at 5.
Him: But it's 4:30 now. How the hell are we supposed to get to freakin' Dorchester and back in 30 minutes (in rush hour traffic, it would take 1hr+ just to get one way)? You can't just stroll in and stroll out with a birth certificate.
Her: But you have her Social Security card...
Him: *rant about how illegals and foreigners can get whatever the fuck they want but poor white people like us can't get shit* "That lady before us had her birth certificate written on a napkin! How can you just let those people get by you?"
Her, verbatim: Oh, PLEASE...that's a whole other issue I don't wanna get into.
Him: *yelling about how she is just "perpetuating the cycle of bureaucratic bullshit" and giving them a free pass*
Her: I have no control over that.
Him: I'm a cop and this is bullshit.
Meanwhile, as soon as I saw her reach for the rejection sheet I burst into tears and I'm still standing there sobbing my eyes out maybe 5 or 10 minutes later.
Her: Don't cry, crying gets you nothin'.
Eventually, the lady has the decency to get us a supervisor's mark on my ticket - it guarantees, FOR REAL, that the next time we visit that branch we can just flash that ticket and skip all lines and all waits. I have to go back to the old lady at the desk, but I guess she got off early and I get this middle aged woman. I'm still sniffy so I quietly explain to her that the woman sent me here to get a supervisor's mark, but she cuts me off with a "stand in line."
Me: But ma'am, I've been in line all day. She said I didn't have to-
Her: YOU HAVE TO WAIT IN LINE, LIKE EVERYONE ELSE. I CAN'T MAKE EXCEPTIONS (even though a supervisor's mark is an exception)
so I pretty much just lose it again and have to do the walk of shame past everyone to the end of the line (which is only 15 or so people long, since the branch is closing soon)
meanwhile, my dad chats it up with some tough looking Cajun guy and continues to espouse his frustrations/racist bullshit and it turns out this dude is the assistant supervisor, which praise jesus my dad talked to him since the supervisor had also gone home (ergo I would not be able to get the supervisor's mark). So this guy (who actually LISTENS HOLY SHIT) waved the lady away once I got up, personally marked my ticket, gave us his card with his hours and told us that the ticket never expires and we should come when he's there, because he'd take care of everything. He was probably the only decent person we ran into that day, but I still haven't gone back because I just don't have the time (seriously, my dad had to take 1/2 a day off of work to get me there) and what little confidence I had in my permit-test taking abilities is shattered. I studied and actually read the damn manual twice, and I didn't even get to take it. (fortunately, I also saved $30)
[/SPOILER]
tl;dr: fuck the registry fucking fuckers
That sounds like a real shithole. I don't want to be dealing with those people when I have to.
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Ashikoki wrote on 2013-07-06 16:52
Its fine. They don't get very far in life anyways, so let them save their precious 10 seconds.
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Yoorah wrote on 2013-07-06 19:14
Quote from Elleanior;1117836:
I'm more likely to deal with something roughly if I have a friend who was the victim.
That's not very lady-like. D<
Quote from MareneCorp;1117847:
beat-the-shit-out-of-the-guy-because-I'm-not-afraid-of-going-to-jail.
lolwat, we got an internet badass over here. o/
Quote from Claudia;1117855:
This is a special case, because it's the dickwads at the RMV. They're a special brand of people - bitter, angry, unsatisfied with their jobs. I can hardly blame them, given the morons they deal with (and the people that don't speak English, which is almost everyone), but if you're going to be like that the last place you should be working is a place where you're required to HELP people.
Angry RMV story incoming:
[SPOILER="LONG"]The last time I went was a nightmare. I went on a Thursday (extended hours), but I had originally planned on going in the middle of vacation week...but I went to the RMV in Watertown and I'm sure y'all remember what was going on then.
First mistake: going to Watertown.
Second mistake: going during a Thursday. You might have an extra hour to get shit done, but there were a hell of a lot more people by the same logic. The line went halfway down the mall.
So I had pre-filled my permit application online AND made an appointment, which would have theoretically guaranteed no wait. I did have to wait in line to get my number and turn in my application, but since I had done my app before I got there I was given a special letter. Each letter stands for a different kind of service, so they usually only use a few different letters. So I wait...and wait...(and I'm not sitting down, there was no room left)...and I wait for 30+ minutes, noticing that they were only calling the same 4 or 5 letters (license, normal permit test, ID renewal, etc etc.)...nowheres near mine. They call one Z, which looks hopefully because my letter was Y. Eventually, I sneak up to the old lady at the front desk (somehow skipping the line!) after 45 minutes or so and politely mention that my letter had not been called in 45 minutes - or at all - that I had a 0 minute wait time on my ticket (I didn't expect a 0 minute wait but I sure didn't expect a 45 minute wait), and that I had been guaranteed to be seen when I came in. She just gave me a "it'll pop up when it pops up, it's all random," and as soon as I go back to my dad they call my number. Assholes.
Mistake 3 (that I eventually avoided): You have to complain to someone to get what you need.
So I get this woman that just spent the whole time we were there dealing with a non-English speaking couple - a middle aged woman, her husband, her college-aged son, and what looked like his daughter...who was sitting in a Target shopping cart. The woman was trying to get a permit or an ID, but her son was the only one who spoke any sort of English. My dad took it a step further and insinuated that she probably wasn't even a citizen, but that's him being a racist. Anyways...the lady just kinda passed her along, but rejected my application because my previous permit was expired and therefore could not be used as identification.
Mistake 4 (that I fell victim to): EXPIRED THINGS ARE NOT VALID IDENTIFICATION, EVEN IF THEY JUST EXPIRED AND YOU CAN'T GET A NEW PERMIT UNLESS YOUR OLD ONE EXPIRES (?_? it makes no sense)
Then she went and apparently "appealed" my rejection to someone we couldn't see, laughing about how I actually had the nerve to try using a recently (as in, <1 week) expired permit. She comes back with a rejection to my appeal and at this point completely cuts me out of the conversation.
Her (to my dad): How old is she?
Him: She's 18.
Her: Is she really 18?
Him: Of course she is. She's had that permit for 2 years and now it's expired.
(This is a redundant question for her to ask - minimum permit age is 16 and thus, if my permit was expired I HAD to be over 18).
Her: Where was she born?
Him: Boston
Her: Can you go get another copy of her birth certificate at city hall and bring it back here?
Him: Today?
Her: Yes, today. We close at 5.
Him: But it's 4:30 now. How the hell are we supposed to get to freakin' Dorchester and back in 30 minutes (in rush hour traffic, it would take 1hr+ just to get one way)? You can't just stroll in and stroll out with a birth certificate.
Her: But you have her Social Security card...
Him: *rant about how illegals and foreigners can get whatever the fuck they want but poor white people like us can't get shit* "That lady before us had her birth certificate written on a napkin! How can you just let those people get by you?"
Her, verbatim: Oh, PLEASE...that's a whole other issue I don't wanna get into.
Him: *yelling about how she is just "perpetuating the cycle of bureaucratic bullshit" and giving them a free pass*
Her: I have no control over that.
Him: I'm a cop and this is bullshit.
Meanwhile, as soon as I saw her reach for the rejection sheet I burst into tears and I'm still standing there sobbing my eyes out maybe 5 or 10 minutes later.
Her: Don't cry, crying gets you nothin'.
Eventually, the lady has the decency to get us a supervisor's mark on my ticket - it guarantees, FOR REAL, that the next time we visit that branch we can just flash that ticket and skip all lines and all waits. I have to go back to the old lady at the desk, but I guess she got off early and I get this middle aged woman. I'm still sniffy so I quietly explain to her that the woman sent me here to get a supervisor's mark, but she cuts me off with a "stand in line."
Me: But ma'am, I've been in line all day. She said I didn't have to-
Her: YOU HAVE TO WAIT IN LINE, LIKE EVERYONE ELSE. I CAN'T MAKE EXCEPTIONS (even though a supervisor's mark is an exception)
so I pretty much just lose it again and have to do the walk of shame past everyone to the end of the line (which is only 15 or so people long, since the branch is closing soon)
meanwhile, my dad chats it up with some tough looking Cajun guy and continues to espouse his frustrations/racist bullshit and it turns out this dude is the assistant supervisor, which praise jesus my dad talked to him since the supervisor had also gone home (ergo I would not be able to get the supervisor's mark). So this guy (who actually LISTENS HOLY SHIT) waved the lady away once I got up, personally marked my ticket, gave us his card with his hours and told us that the ticket never expires and we should come when he's there, because he'd take care of everything. He was probably the only decent person we ran into that day, but I still haven't gone back because I just don't have the time (seriously, my dad had to take 1/2 a day off of work to get me there) and what little confidence I had in my permit-test taking abilities is shattered. I studied and actually read the damn manual twice, and I didn't even get to take it. (fortunately, I also saved $30)
[/SPOILER]
tl;dr: fuck the registry fucking fuckers
Sorry to hear you went through that. :( But the expired ID thing was totally your fault. :/ An ID that is expired is no longer legal and can't be used for anything. Can't expect people to make an exception--should have had the birth cert ready when you got there.
When I deal with paperwork, I always make sure I'm 100% covered, because the reality is that systems that process large numbers of people need to streamlined according to a certain process to have any sort of efficiency. So things tend to go smoothly if you follow the system as intended, but the moment you deviate from it, things can get bad and the people who are involved are often too stupid or powerless to help you out.
This is especially true when you're dealing with unionized public service employees. They often don't earn their pay. But that could be a whole different topic. :P
Sounds like the system failed with regards to the wait time, though. You should find out who oversees that and give feedback.
Quote from Ashikoki;1117899:
Its fine. They don't get very far in life anyways, so let them save their precious 10 seconds.
+1
This is basically how I look at all of those losers.
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Valkyrio wrote on 2013-07-06 19:24
I generally don't care. Specially in a case like this where it would cost me nothing but minutes of my time.
On the other hand, it bothers me greatly when I see someone berate other people. I was at the opening of a Costco near me, and this one woman began to berate people for blocking one of the aisles near checkout. Honestly - they could've been more observant and left openings for people to pass through, but it was crowded. 4 PM at the first day of a Costco...anyways this woman starts talking about how people need to be smarter and what not and started berating someone for texting on their phone while waiting in line.
I told her she needed to blame management - needed to not talk to people like that, and that she was being rude to strangers and needed to learn some manners. She basically told me I was being rude (for telling her not to be rude to people...) and as she walked away she says: "I don't need your mouth." 3
Generally I wouldn't have said anything. But I can't stand when people are rude to other people without cause. Had she been ranting to herself or to management there wouldn't have been an issue.
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Chockeh wrote on 2013-07-07 01:17
This does not get me excited to get my learner's permit in two weeks.
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Claudia wrote on 2013-07-07 02:09
Quote from Yoorah;1117939:
Sorry to hear you went through that. :( But the expired ID thing was totally your fault. :/ An ID that is expired is no longer legal and can't be used for anything. Can't expect people to make an exception--should have had the birth cert ready when you got there.
True, but my genius dad lost my birth certificate and we were both like "meh, it should be fine," given the renewal loophole (hint: you can't renew it).
...he found it between the shelves of his safe and now I keep it close to me whenever I need it >_>
SSN + checkbook no good eh?
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Mentosftw wrote on 2013-07-07 03:01
I work as a sales rep in an electronics department. I don't care who you are but its a first come first serve world in retail.
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Elleanior wrote on 2013-07-07 07:47
Quote from Yoorah;1117939:
That's not very lady-like. D<
You grow up fending for friends who're being bullied, and you become like that.
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Campylobacter jejuni wrote on 2013-07-08 23:28
Quote from Yoorah;1117939:
This is basically how I look at all of those losers.
Why do you have to be such an asshole.
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Ashikoki wrote on 2013-07-09 00:34
Quote from Campylobacter jejuni;1119095:
Why do you have to be such an asshole.
Give him a break. He was bullied in school by impatient teenagers.
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Claudia wrote on 2013-07-09 02:20
[S]Yoorah is the definition of impatient.[/S]
So I went back to the RMV today and the witch I had last time was 2 seats down, but otherwise it was fabulous. They weren't exactly friendly or patient but overall things were moving much faster and smoothly.
Also, there was a lot less of the illegal immigrant bullshit.